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Defining a Performance Improvement Intervention 
for Kenya Reproductive Health Supervisors: 
Results of a Performance Analysis

 

 

Appendix: Results from the Kenya Performance Analysis: Supervisor Questionnaire 

Key: 0=not necessary, 1=somewhat necessary, 2=moderately important, 3=absolutely necessary

AREA

SCORE

0

1

2

3

TOTAL

GENERAL MANAGEMENT

Understand the role and responsibilities of a supervisor

na

1

1

15

17

Plan supervision/prepare a supervision schedule

na

2

na

11

13

Develop a supervisor’s session plan

na

1

2

10

13

Identify and solve problems

na

na

na

17

17

AREA

SCORE

0

1

2

3

TOTAL

ASSESSING QUALITY OF CARE

Assess provider clinical and counseling skills

na

na

na

13

13

Assess the clinic facility (physical setting, equipment and supplies)

na

na

4

9

13

AREA

SCORE

0

1

2

3

TOTAL

FACILITATION SKILLS

Facilitate the transfer of training

na

1

na

16

17

Coach an employee or health provider

na

na

4

13

17

Conduct presentations

na

1

2

13

16

Communicate effectively

na

1

1

15

17

Provide constructive feedback

na

na

na

13

13

Provide guidance and training

na

na

1

12

13

AREA

SCORE

0

1

2

3

TOTAL

HUMAN RESOURCE MANAGEMENT/STAFFING

Manage a group meeting

na

na

4

13

17

Develop consensus

na

na

6

11

17

Manage conflict

na

na

2

11

13

Develop work teams

na

na

3

14

17

Set performance objectives

na

na

2

11

13

Plan for staffing

na

na

4

13

17

Deploy staff

na

1

4

12

17

Improve staff motivation

na

na

4

13

17

AREA

SCORE

0

1

2

3

TOTAL

LOGISTICS

Manage supplies and equipment

na

na

na

12

12

Order and reorder supplies and equipment

na

2

5

10

17

Maintain infrastructure

1

1

5

10

17

Apply First Enter First Out rules

na

4

3

10

17

AREA

SCORE

0

1

2

3

TOTAL

DATA MANAGEMENT

Collect data

na

2

4

11

17

Interpret data

na

2

1

14

17

Use data

na

1

2

14

17

Write reports

na

na

1

12

13

Share data (up to central level and down to site level)

na

na

3

14

17

AREA

SCORE

0

1

2

3

TOTAL

SUPERVISION OF TRAINING

Prepare for/organize training

na

1

6

10

17

Manage types of training (group-based, distance, structured OJT)

na

1

3

13

17

Evaluate/follow up participants

na

2

1

14

17

Manage certification

3

2

3

10

18

Support the transfer of training

na

1

2

14

17

AREA

SCORE

0

1

2

3

TOTAL

COORDINATION AND LINKAGES

Link the site with regional or central headquarters

na

1

5

11

17

Coordinate supervision activities

na

na

2

15

17

Other Topics Suggested

  • Discipline of staff
  • Support supervision
  • Financial management
  • RH and other related issues
  • Involving the community in RH
  • Emergency contraceptive update
  • Counseling basic skills
  • Administration as an element of management
  • Sustainability of supervision system
  • Training needs assessment
  • Writing reports
  • Impact of supervision on quality of services
  • Concept of supervision
  • Proposal writing
  • General supervision methods and tools
  • Management of 4 Ms
  • Linking with DHMTs/DHMBs
  • Linking trainee supervisor with MTC tutors

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