National
cultural differences may be manifested in several interdependent factors in
each national environment. Political,
economic, legal, technological, and cultural factors influence the success of
managing people and processes in organizations in other countries. If managers
understand these factors, the nature of the culture, and how they affect work
and work processes, they will be able to figure out how to best manage people
and organizational processes in the international location. Hofstede
(1980, 1997) examined the values
that underlie organizational behavior and found four bipolar dimensions that
explained nearly half of the variance in the work attitudes of 116,000 IBM employees
in some 70 countries. Power distance reflects the degree to
which a person accepts that there is inequality among people.
Individualism is the degree to which people identify themselves as
individuals rather than as members of a group.
Masculinity describes the
degree to which achievement values such as performance, success, competition,
and assertiveness prevail over affiliation values such as quality of life,
relationships with peers, care of the cohort, and solidarity. Uncertainty
avoidance is the degree to which people prefer predictable and structured
situations to unpredictable and unstructured ones. Other studies have identified similar dimensions of national
cultural differences, such as achievement (doing) vs. affiliation (being), high
versus low context communication, task versus relationship orientation, equity
versus equality, and a tendency toward polychronic vs. monochronic time
(Black
& Mendenhall, 1990; Hall & Hall,
1990; Trompenaars,
1993).
