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In quality family planning programs:
- Care should be personalized.
- Clients should be treated with dignity.
- Privacy should be maintained.
- Clients should not have to wait a long time before being served.
- Service providers should inform clients about the methods available.
- Service delivery points should be clean with well organized client flow.
- Service delivery points should provide services at least during normal working hours and
where possible, attempt to meet the special needs of their client population.
- An adequate supply of contraceptives and consumable supplies should be maintained.
- Supervision should be dynamic: working together with staff to solve problems is
essential to providing quality services.
Successful programs require well-trained staff who exhibit:
- care, sensitivity and thoroughness in informing the client about the method chosen;
- knowledge, attitudes and skills for providing family planning services;
- knowledge of and ability to recognize real or potential problems;
- capability to take appropriate clinical action in response to these problems, including
knowing when (and where) to refer clients with serious problems; and
- good clinical judgment.
 
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