Counseling
Counseling is an important prerequisite for the initiation and continuation of a family
planning method. Service providers should be trained to provide counseling about all
available methods of family planning. There should be no incentives or coercion to adopt
family planning or a particular contraceptive method.
Provision of Contraceptives
Contraceptives should be provided to clients in accordance with approved
method-specific guidelines and by service providers who have been trained in the provision
of that method.
Followup and Referral System
All clients who choose a family planning method should be informed of the appropriate
follow up requirements and encouraged to return to the service provider should they have
any concerns. Service providers should follow the established referral system when making
client referrals.
Record Keeping
All family planning service providers should maintain adequate records to identify each
client, the type of contraception provided and any special circumstances associated with
its provision.
Supervision
Supervision is an essential component of program evaluation. It helps ensure that the
needs of clients are being met and service delivery guidelines are being followed. The
supervisor is a team member who promotes staff motivation, helps in problem solving and
ensures that the rights of service providers and clients are observed.
Logistics
Maintenance of an effective logistic and supply system helps staff at service delivery
points (SDPs) avoid both understocking and overstocking. In order to maintain quality
services, SDP staff should adhere to procedures for proper storage and handling of
contraceptive commodities as well as other supplies.
 
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