JHPIEGO TrainerNews™ |
New CD-ROM and Publication Detail Tools
and Approaches for Improving the Quality of Healthcare in Developing
Countries
(May 2003)
In an effort to share lessons learned and best practices with reproductive health organizations working globally to improve quality of care in developing country healthcare facilities, the Johns Hopkins Bloomberg School of Public Health/Center for Communication Programs (CCP) has created a package of quality improvement materials.
The package--which includes a CD-ROM on client-provider communication and a publication on quality improvement projects--is based on knowledge gained while implementing quality improvement projects around the world since the mid-1990s. The U.S. Agency for International Development (USAID) provided support for most of the quality improvement projects profiled in the package.
"Client-Provider Communication: Successful Tools and Approaches" highlights best practices and promising innovations for improving the quality of client-provider communication. The multimedia CD-ROM contains program descriptions that demonstrate various approaches and tools. Client-provider communication is often considered the centerpiece of quality of care.
"Improving the Quality of Care" is a 20-page publication profiling five successful strategies for improving the quality of reproductive health service globally. Country programs profiled include Brazil, Egypt, Indonesia, Nepal, Peru, the Philippines and West Africa. The publication identifies several innovative and effective applications of strategic communication to improve reproductive healthcare. It is available online at: <http://www.jhuccp.org/pubs/cp/101/101.pdf>
For more information, contact Kim Martin at Johns Hopkins Center for Communication Programs at kmartin@jhuccp.org.