1. Problem Solving Skills

2. Chapter Objective

3. Enabling Objectives

4. Problem-Solving Steps

5. Left Brain Characteristics

6. Right Brain Characteristics

7. Techniques for Recognizing Problems

8. Identify the Problem: Ask Who?

9. Identify the Problem: Ask What?

10. Identify the Problem: Ask When?

11. Identify the Problem: Ask Where?

12. Identify the Problem: Ask Why?

13. Identify the Problem: Ask How?

14. Problem Identification: Final Questions

15. Techniques for Identifying the Problem

16. Problem Statement

17. Individual Techniques for Generating Solutions

18. Advantages of Using a Group

19. Limitations of Using a Group

20. Group Techniques for Generating Solutions

21. Choosing Among Alternative Solutions

22. Implement the Chosen Solution

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