Directions
Read and study this case study individually. When the others in your group have
finished reading, answer the questions. When all groups have finished, we will discuss the
case study and the answers each group developed.
Case
James recently was asked by his supervisor to plan and conduct an IUD clinical training
course. He was a very proficient service provider and the supervisor felt that he would do
a good job since he recently had attended a clinical training skills course.
The next few weeks were very busy. James observed another trainer delivering a Norplant
implants training course, read through the IUD reference manual several times, looked
through materials from previous IUD courses conducted by the other trainers and tried to
think of some creative activities he could include in the course.
James sat down with the reference manual and started to plan for his course. He knew
that he would need some notes, so he developed a set of trainer’s notes. He even put
some of his notes on a handout to give to those he would be training. James knew that it
was important that he be clear, so he planned to read his notes in a clear voice. He also
planned to stop periodically and ask if the participants had any questions.
During his first session, James noticed that the participants were not paying attention
to his presentation. There were no questions being asked and the participants looked
bored. After the presentation the participants left the room for a break. James had a
feeling that his first presentation was a failure. He wondered if agreeing to deliver the
course was a good decision.
Questions
- What was the problem?
- What did James do well?
- What should James have done to prevent these problems?
- Who else could have prevented this problem? How?
